Sales Policy

Effective Date: January 7, 2025

At SleekCiteIno, we are committed to providing high-quality musical instruments and accessories at competitive prices. This Sales Policy outlines the terms and conditions that apply to your purchase of products from our website, www.sleekciteino.com. By making a purchase, you agree to comply with the terms set forth in this policy.

1. Product Availability

We make every effort to ensure that all the products listed on our website are available for purchase. However, due to high demand or other unforeseen circumstances, some items may be temporarily out of stock or discontinued. In such cases, we will notify you as soon as possible, and we may offer alternatives or issue a refund.

2. Pricing

  • Product Pricing: All prices listed on our website are in US dollars and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct any pricing errors or discrepancies that may appear on the website.

  • Promotions and Discounts: Periodically, we may offer promotions, sales events, or discount codes. These offers are subject to the specific terms and conditions stated in the promotion. Discounts cannot be combined unless otherwise indicated.

  • Shipping Costs: Shipping costs are calculated at checkout based on the delivery address and the weight of the items purchased. Any applicable shipping fees will be clearly displayed before you complete your order.

3. Payment Methods

We accept various payment methods to provide a secure and convenient shopping experience, including but not limited to:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit card providers.
  • PayPal: You can use your PayPal account to securely complete your order.
  • Gift Cards: If you have received a SleekCiteIno gift card, you can redeem it at checkout.

All payments are processed through secure, PCI-DSS-compliant payment gateways. SleekCiteIno does not store your payment details and ensures that your personal and financial information remains secure.

4. Order Processing

Once you place an order on www.sleekciteino.com, the following steps will occur:

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email with details about your order, including the items purchased, the total amount, and estimated shipping date.

  • Order Processing: Orders are typically processed within 1-2 business days. You will be notified if there are any delays or issues with processing your order.

  • Order Cancellation: If you wish to cancel or modify an order, please contact our customer service team as soon as possible. Once your order has been processed and shipped, it cannot be modified or canceled. If the cancellation is requested before shipping, we will refund the full amount to the original payment method.

5. Shipping and Delivery

  • Shipping Time: The shipping time for your order depends on your location, the shipping method selected, and the availability of the products ordered. Standard shipping typically takes 5-7 business days within the United States, while international shipping times may vary.

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the items in your order. Free shipping may be offered on certain promotions or qualifying orders.

  • Shipping Restrictions: We currently offer domestic and international shipping, but some products may not be eligible for shipping to all locations. If there are any restrictions, we will notify you during checkout.

  • Tracking Your Order: Once your order has shipped, you will receive an email with tracking information to monitor the status of your package. Please allow up to 24-48 hours for tracking details to become available.

6. Sales Tax

Sales tax is automatically applied to orders based on the shipping address and applicable state or local tax laws. The final tax amount will be calculated and displayed at checkout. SleekCiteIno is required to collect sales tax in states where we have a physical presence or where tax laws mandate collection.

7. International Orders

For international customers, additional duties, taxes, or customs fees may apply to your order, which are not included in the purchase price or shipping costs. These fees are the responsibility of the customer and will be assessed by the customs authorities in your country.

SleekCiteIno is not responsible for delays caused by customs processing. Please check with your local customs office to determine any applicable fees before placing your order.

8. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return policy. For detailed information on how to return or exchange items, please refer to our Refund and Returns Policy.

9. Order Errors

If you believe there has been an error with your order (wrong product, missing items, or damaged goods), please contact our customer service team at info@sleekciteino.com immediately. We will investigate the issue and provide a resolution, such as a refund, exchange, or replacement, depending on the circumstances.

10. Warranty and Product Support

Many of the products sold on our website come with manufacturer warranties. If you experience issues with your product, please contact us to assist you in determining the next steps for warranty claims or support.

For any technical support, please refer to the product’s manual or reach out to our customer service team for assistance.

11. Limitation of Liability

By purchasing from SleekCiteIno, you agree that our total liability, in the event of a product defect or failure, is limited to the amount you paid for the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

12. Modifications to the Sales Policy

SleekCiteIno reserves the right to modify or update this Sales Policy at any time. All changes will be posted on our website, and the Effective Date will be updated accordingly. It is your responsibility to review the policy periodically to stay informed of any updates.

13. Contact Us

If you have any questions or need assistance with your order, please do not hesitate to contact us:

Effective Date: January 7, 2025

By making a purchase with SleekCiteIno, you acknowledge and agree to the terms of this Sales Policy.