Shipping Policy

Effective Date: January 7, 2025

At SleekCiteIno, we are committed to delivering your musical instruments and accessories safely and in a timely manner. This Shipping Policy outlines the terms, conditions, and procedures regarding the shipping of products ordered from www.sleekciteino.com. By placing an order, you agree to the terms set forth in this policy.

1. Shipping Locations

We offer domestic and international shipping for orders placed on SleekCiteIno.com.

      • Domestic Shipping: We ship to all 50 U.S. states and territories, including Alaska, Hawaii, and U.S. military addresses (APO/FPO).

      • International Shipping: We also offer international shipping to most countries. Shipping fees, delivery times, and import duties or taxes will vary based on the destination country. For international orders, please be aware that you may be responsible for paying customs duties, taxes, and any additional fees required by your country’s customs authorities.

2. Shipping Methods and Delivery Times

We strive to deliver your orders as quickly as possible. Shipping methods and estimated delivery times depend on the shipping destination and the selected shipping option at checkout.

      • Domestic Shipping (U.S.):
        • Standard Shipping: Typically takes 5-7 business days.
        • Expedited Shipping: Typically takes 2-3 business days.
        • Overnight Shipping: Guaranteed delivery within 1 business day (subject to availability and order cutoff times).
      • International Shipping: Delivery times for international orders typically range from 7-21 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and can vary depending on factors such as product availability, shipping carrier delays, or customs processing.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the order. You will see the total shipping cost before completing your purchase at checkout. We offer a variety of shipping options to meet your needs:

      • Standard Shipping: Lower-cost option, typically takes 5-7 business days for delivery within the U.S.
      • Expedited Shipping: Faster delivery for an additional charge.
      • Overnight Shipping: Fastest delivery, available for orders placed before the cutoff time (usually 1:00 PM EST on business days).

For international orders, shipping costs are calculated at checkout based on the weight and destination of your order. SleekCiteIno is not responsible for any customs duties, taxes, or additional fees that may be imposed by the destination country.

4. Order Processing Time

      • Processing Time: After receiving your order, we aim to process it within 1-2 business days. This includes verifying payment, checking product availability, and preparing the shipment. You will receive an order confirmation email once your order has been processed.

      • Order Cutoff: For expedited or overnight shipping, orders must be placed before 1:00 PM EST on a business day to be processed the same day. Orders placed after this time will be processed the following business day.

      • Delays: While we make every effort to ship your orders promptly, there may be delays due to high demand, weather conditions, or unforeseen issues with third-party carriers. We will notify you if there are any significant delays in processing or shipping your order.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress through the carrier’s website. Please note that it may take 24-48 hours for tracking information to become available.

For international shipments, tracking may not always be available once the package has cleared customs, depending on the shipping carrier.

6. Address Accuracy

It is essential that you provide accurate and complete shipping information, including the correct address, postal code, and phone number. SleekCiteIno is not responsible for delayed or lost packages due to incorrect address information provided by the customer.

If you realize you’ve entered an incorrect address, please contact our customer service team at info@sleekciteino.com immediately. We will do our best to update the shipping information before the package is shipped. Once the package has been dispatched, we cannot change the delivery address.

7. Shipping Restrictions

      • Product Restrictions: Some products may not be eligible for shipping to certain countries due to shipping regulations, customs restrictions, or other logistical reasons. If a product is not available for international shipping, we will notify you during checkout.

      • Restricted Delivery Locations: Some remote locations or regions may experience longer shipping times or may not be eligible for certain shipping methods. If this is the case, we will inform you of any restrictions during checkout.

8. Lost or Damaged Packages

      • Lost Packages: If your package is lost in transit, please contact our customer service team immediately. We will work with the carrier to locate the package and resolve the issue. If the package cannot be located, we will issue a replacement or refund, depending on the circumstances.

      • Damaged Packages: If you receive a damaged package, please contact us within 48 hours of receipt. We will arrange for a return or exchange, and we may request photos of the damaged item(s) for verification.

      • Missing Items: If an item is missing from your order, please contact us right away. We will investigate the issue and, if necessary, send a replacement or issue a refund.

9. Customs, Duties, and Taxes (International Orders)

For international orders, SleekCiteIno is not responsible for any customs duties, taxes, or import fees that may be applied by the destination country. These fees are the responsibility of the customer and will be collected by the shipping carrier at the time of delivery.

Customs regulations and fees vary by country, so it’s important to check with your local customs office for more information before placing an order.

10. Shipping Insurance

SleekCiteIno offers optional shipping insurance for your order at checkout. This insurance covers loss, theft, or damage during transit. If you choose to add shipping insurance to your order, we will cover the cost of replacing any lost or damaged items. Without shipping insurance, you are responsible for any issues that arise during shipping.

11. Modifications to Shipping Policy

SleekCiteIno reserves the right to modify or update this Shipping Policy at any time. All changes will be posted on this page, and the Effective Date will be updated accordingly. By continuing to use our website and place orders, you agree to the updated terms of this policy.

12. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer service team:

Effective Date: January 7, 2025

By placing an order with SleekCiteIno, you acknowledge and agree to the terms of this Shipping Policy.